Terms & Conditions

Effective Date: 28/07/2025

Welcome to Heart & Soul Flavour. These Terms & Conditions govern your access to and use of our website (the “Site”) and our services, including dining, takeaway, and online ordering. By using our website or engaging with our services, you agree to be bound by these terms. If you do not agree, please refrain from using our services.

1. Company Information

Heart & Soul Flavour
106 McLeod Rd, London SE2 0BS
United Kingdom
Email: info@heartandsoulflavour.co.uk
Phone: 020 4568 7932

2. Use of Website

• You must be at least 18 years old to place an order through our website.

• You agree not to use this website for any unlawful purpose.

• We reserve the right to suspend or terminate your access if we believe you have violated these terms.

3. Ordering & Payment

• All food orders are subject to availability.

• We reserve the right to refuse service or cancel any order at our discretion.

• Prices are listed in GBP (£) and are inclusive of applicable VAT.

• Payment must be made at the time of ordering, unless otherwise agreed.

• We accept major credit/debit cards and other secure payment options listed at checkout.

4. Cancellations & Refunds

• Orders cannot be cancelled once they are prepared or dispatched.

• If you need to cancel an order, please contact us immediately. We will do our best to accommodate your request.

• Refunds, if applicable, will be processed using the original method of payment.

5. Allergies & Dietary Requirements

• Please inform us of any allergies or dietary restrictions when placing an order.

• While we take precautions to avoid cross-contamination, we cannot guarantee an allergen-free environment.

6. Reservations

• Reservations can be made through our website, by phone, or in person.

• Please arrive on time for your booking. We may cancel your reservation if you are more than 15 minutes late without notice.

7. Intellectual Property

• All content on our website, including logos, text, images, and menu items, is the property of Heart & Soul Flavour or its licensors and is protected by copyright laws.

• You may not reproduce, distribute, or use any content without prior written permission.

8. Limitation of Liability

• We strive to ensure the accuracy of all information on our website, but we cannot guarantee it will always be error-free.

• Heart & Soul Flavour is not liable for any direct, indirect, or consequential loss arising from the use of our website or services.

9. Privacy

• We respect your privacy and are committed to protecting your personal data.

• Please review our Privacy Policy for more information on how your data is collected, used, and stored.

10. Changes to Terms

• We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with the effective date.

• Continued use of our services after changes means you accept the updated terms.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England.

If you have any questions or concerns, please contact us at info@heartandsoulflavour.co.uk or by phone at 020 4568 7932.